Terms of Service

This app is operated by GRABBITLOCAL. Throughout the app, the terms "we", "us" and "our" refer to GRABBITLOCAL. By visiting our App and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Please read these Terms of Service carefully before accessing or using our App. By accessing or using any part of the App, you agree to be bound by these Terms. If you do not agree to all the terms of this agreement, then you may not access the App or use any services.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the App through which the service is provided, without express written permission by us.


We are not responsible if information made available on this App is not accurate, complete or current. The material on this App is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. Any reliance on the material on this App is at your own risk.

This App may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this App at any time, but we have no obligation to update any information on our App. You agree that it is your responsibility to monitor changes to our App.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products may be available exclusively online through the App. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this App is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.


Certain content, products and services available via our Service may include materials from third parties. Third-party links on this App may direct you to third-party Apps that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or Apps, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third- party Apps. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Occasionally there may be information on our App or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel subscription/orders if any information in the Service or on any related App is inaccurate at any time without prior notice (including after you have submitted your subscription/order).

We undertake no obligation to update, amend or clarify information in the Service or on any related App, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related App, should be taken to indicate that all information in the Service or on any related App has been modified or updated.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall GRABBITLOCAL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or product posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless GRABBITLOCAL and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this App or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our App. It is your responsibility to check our App periodically for changes. Your continued use of or access to our App or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Please let us know what you think of the Service, these Terms and, in general, GRABBITLOCAL. When you provide us with any feedback, comments or suggestions about the Service, these Terms and, in general, GRABBITLOCAL, you irrevocably assign to us all your right, title and interest in and to your feedback, comments and suggestions.


This disclaimer agreements shall govern your use of this App. By using and/or accessing the App and the products and services available throughwww.Grabbitlocal.com.au(collectively, the "Services"), you accept this disclaimer in full; accordingly, if you disagree with this disclaimer or any part of this disclaimer, you must not use this App.


You assume all responsibility and risk with respect to your use of our App, which are provided "as is" without warranties, representations or conditions of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the App or the information, products, services, or related graphics contained on the App for any purpose. We do not warrant that our App or its functioning or the content and material made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our Apps or the servers that make our App available are free of viruses or other harmful components.

The use of our App is at your sole risk and you assume full responsibility for any costs associated with your use of our App. We will not be liable for any damages of any kind related to the use of our App.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our App or the content or material or functionality through our App, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.


Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.


GRABBITLOCAL owns and operates this App. This document governs your relationship withwww.GRABBITLOCAL.com.au("App"). Access to and use of this App and the products available through this App are subject to the following Terms and Conditions. By using the App, you are agreeing to all the Terms, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

This App may contain links to other Apps (the "Linked Apps"), which are not operated by GRABBITLOCAL. We have no control over the Linked Apps and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Apps will be subject to the terms of use and service contained within each such App.


Our privacy policy, which sets out how we will use your information, can be found here. By using this App, you consent to the processing described therein and warrant that all data provided by you is accurate. For more detail, please review our Privacy Policy in detail.


By placing a subscription or an order you are offering to purchase a product on and subject to the following terms and conditions. All subscriptions/orders are subject to availability and confirmation of the subscription/order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

To contract with GRABBITLOCAL, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. GRABBITLOCAL retains the right to refuse any request made by you. If your subscription / order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be GRABBITLOCAL or may in some cases be a third party. When subscribing / placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your subscription/order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products may fluctuate. All prices advertised are subject to such changes.

  • Our Contract

    When you subscribe or place an order, you will receive an acknowledgement notification confirming receipt of your subscription/order: this notification will only be an acknowledgement and will not constitute acceptance of your subscription/order. A contract between us will not be formed until we send you confirmation by e-mail that the subscription/goods which you subscribed/ordered have been confirmed/dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

  • Pricing and Availability

    Whilst we try and ensure that all details, descriptions and prices which appear on this App are accurate, errors may occur. If we discover an error in the price of any goods which you have subscribed/ordered, we will inform you of this as soon as possible and give you the option of reconfirming your subscription/order at the correct price or cancelling it. If we are unable to contact you, we will treat the subscription/order as cancelled. If you cancel and you have already paid for the subscription/goods, you will receive a full refund.

    Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

  • Payment

    Upon receiving your subscription/order we carry out a standard authorization check on your payment card to ensure there are enough funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

    Subscription costs and their frequency are presented upon subscribing. Subscribing constitutes agreement to the recurrent and ongoing subscription costs. The subscription can be cancelled at any time by the user, either through the app or by contacting GRABBITLOCAL directly. Once cancelled, the subscription will remain active until the end of the current payment period (monthly), when the next payment is due to be processed.

    The terms of a subscription may change at any time, including the cost and frequency of payments. Such changes will be given advance notice by one month by email. If the subscription remains active, GRABBITLOCAL will continue to apply the subscription costs at under the new terms.

    Payment processing services for Merchants on Grabbitlocal are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By agreeing to these Terms, Merchant agrees to be bound by the Stripe Connected Account Agreement and the Stripe Services Agreement, as the same may be modified by Stripe from time to time. Upon account creation, Merchant shall be solely responsible for the accuracy and integrity of the information associated with their Stripe account(s). Grabbitlocal will not be responsible for making additional payments to Merchants due to missing or inaccurate information.


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us in writing to support@Grabbitlocal.com.


Communication, engagement, and actions taken through external social media platforms that this App and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
ReviewsPortal.com may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


The material displayed on this App is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, GRABBITLOCAL and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this App or the Linked Apps and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect GRABBITLOCAL's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by GRABBITLOCAL to resolve any legal matter arising from these Terms and Conditions. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and the remaining Terms will continue to be valid.


Grabbitlocalis committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

This Privacy Policy governs the way GRABBITLOCAL collects, uses, maintains and discloses information collected from users (each, a "User") of the App ("App"). This privacy policy applies to the App and all products offered on the App. We may change this policy from time to time by updating this page. We encourage you to review our privacy policy whenever you access our services to stay informed about our information practices and the ways you can help protect your privacy.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the App of The Office of the Australian Information Commissioner atwww.aoic.gov.au


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our App, place an order, register an account, fill out a form, subscribe to the newsletter and in connection with other activities, features or resources we make available on our App. Users may be asked for, as appropriate, name, phone number, email address, shipping and billing address. We will collect personal identification information from Users only if they voluntarily submit such information to us.
Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain App related activities.


We may collect non-personal identification information about Users whenever they interact with our App. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our App, such as the operating system and the Internet Service Providers utilized and other similar information.


Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, email addresses, date of birth and phone numbers.

This Personal Information is obtained in many ways including[interviews, correspondence, by telephone and facsimile, by email, via our App, from your App, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable]and from third parties. We don’t guarantee App links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


GRABBITLOCAL collects and uses Users personal information for the following purposes:

  • To improve customer service

    information helps us to more effectively respond to your customer service requests and support needs.

  • To personalize user experience

    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our App.

  • To improve our App

    We continually strive to improve our App offerings based on the information and feedback we receive from you.

  • To process transactions

    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt- in to our mailing list, they will receive emails that may include company news, updates, related product information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our App.


Securing all information relating to our Users is of the greatest concern to us. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our App.
Information relating to electronic transactions entered via this App will be protected by encryption technology.


Users may find advertising or other content on our App that link to the Apps and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these Apps and are not responsible for the practices employed by Apps linked to or from our App. In addition, these Apps or services, including their content and links, may be constantly changing. These Apps and services may have their own privacy policies and customer service policies. Browsing and interaction on any other App, including Apps which have a link to our App, is subject to that App's own terms and policies.


In the event GRABBITLOCAL goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information might be among the assets transferred. You will not be notified in advance of any such change in ownership or control of your Personal Information.


You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by GRABBITLOCAL to resolve any legal matter arising from these privacy policies. If the court of law having jurisdiction, rules that any provision of the policy is invalid, then that provision will be removed from the Terms will continue to be valid.


We store, Monitor and Maintain Personal Data in a Secure Manner:

  • All Personal Data will be treated as confidential and held in a secure manner.
  • Personal Data access will be controlled to protect it from unauthorised access, disclosure or loss.
  • The integrity of all Personal Data and ongoing security will be monitored for ongoing compliance.

We will satisfy our Legal Obligations in managing privacy compliance:

  • We are subject to Australian requirements – Privacy Act 1988.

We will apply Data Privacy Principles to the management of personal data:

  • We consider Australian principles – Australian Privacy Principles (APP).
  • GRABBITLOCAL and software development company have access to user data/results. The purpose is to support any issues promptly.
  • We promote a Privacy Aware Culture and a Commitment to Protecting Stakeholder Policy:

    • All employees will be inducted to the requirements of this policy and related compliance activities.
    • All employees have a duty of care to satisfy this policy and follow related compliance activities.
    • Serious breach of this policy by staff will be considered a disciplinary offence.
  • We Support Individual Access, Complaint Management and Data Breach Notification Processes:
    • Users will be notified should a security breach to Personal Data occur.
    • All user complaints related to Personal Data management will be address appropriately.
    • Users have the right to access, correct and request deletion of their Personal Data.
  • We collect, use and manage the Personal Data of user in a transparent manner
  • We handle Personal Data contained in various forms of media (hard and soft format)
  • Personal data will be retained in keeping with its agreed purpose and/or as a required record.
  • At end of life, personal data will be permanently deleted/removed from our systems or destroyed.
  • Users have the right to access, correct and request deletion of their Personal Data.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent, or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


Your Personal Information may be disclosed in several circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.


You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

GRABBITLOCALwill not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.


It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please update accordingly so we can update our records and ensure we can continue to provide quality services to you.


Our App may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the App may not function properly.


GRABBITLOCAL has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our App, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


By using this App, you signify your acceptance of this terms of service and privacy policy. If you do not agree to this policy, please do not use our App. Your continued use of the App following the posting of changes to this policy will be deemed your acceptance of those changes.


If you have any queries or complaints about this document, please contact us at:info@GRABBITLOCAL.com

Copyright © 2021 GRABBITLOCAL, All rights reserved. Made effective as of January 1, 2021.